Comedians know it. Politicians know it.
And white paper writers must know it, too:
The first key to success is to understand your audience.
Why you should understand your audience
“Understanding your audience will help you write the content they need in the words and the way they need it,” says industry veteran Ginny Redish in her excellent book, Letting Go of the Words.
Knowing who you’re speaking to can also help you select and organize your content to be useful and appealing.
That’s why you really must start every white paper project with an audience analysis. This doesn’t have to take very long or cost a great deal.
But it’s a step no white paper writer can afford to skip.
Knowing your audience helps you decide:
- What problems they experience
- What terms and acronyms they know
- How much technical detail they can understand
- What proof points and sources impress them
- What to put in and what to leave out
Assuming your white paper is a pre-sales document aimed at likely prospects, you need to find the answers to these three questions…
Q1: Who is the ideal prospect for the client’s offering?
The answer includes demographic data such as age, sex, education, location; anything you can state as facts or numbers.
This should also include psychographic insights about the attitudes, issues, or opinions of those prospects. If you have no research on this, take your best guess.
And you should also consider so-called technographic details, namely how they will access the finished white paper: hard copy, desktop, laptop, tablet, or mobile phone. The answer will usually be a mix of all.
A best practice: Always proof your white paper on both color and black & white printers, to make sure that those relying on hard copy can read it properly.
Q2: What do they do on the job?
This includes their job title, responsibilities and where they fit in the pecking order: Are they a decision-maker, technical recommender, or member of a selection committee?
Q3: Where do they work?
This includes the size, type, sector and location of the organization. Ideally the client has created a set of personas (character profiles of typical customers) that spell all this out.
If not, consider this your first research job.
Ask anyone who talks to prospects: people from marketing, sales, or customer service. A customer advisory board can be an ideal source.
Then use your research to develop a brief description of your intended reader. The closer you can get to an actual person you can visualize, the better.
Some real-world examples
Here’s the format I generally use to describe a white paper audience:
“Our intended reader is a [sex] [age] [job title] in a [size of company] [sector of company] in [location of company] [anything else important].”
Here’s what this looked like for one white paper I wrote recently:
“Our intended reader is a male 40- to 60-year-old IT director in a mid-sized manufacturing company with headquarters in North America and manufacturing outsourced to Asia.”
Sometimes the demographics are less important than the concerns driving your audience.
Here’s another example I developed:
“Our target reader is a seasoned project manager working in a federal government agency or with a prime contractor for a major stimulus project. This project manager is responsible for coordinating many subcontractors to bring in a project on time and on budget.”
As you draft your white paper, you may have dilemmas or differences of opinion about what to put in and what to leave out.
In that case, ask yourself, “Does our audience need to know this? Would they understand this? Do they care about this?”
Your answers will give you the guidance.
What if you have more than one audience for the same document?
In that case, call one the primary reader and the other secondary.
Focus at least 80% of your content on the interests of the primary reader.
And if you need to, you can layer the information for the secondary audience as discussed in this article.
What do you think? How do you analyze your audience(s) for a white paper project? Please leave a comment below.