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mobile vs desktop for reading white papers

Quick tip: Don’t go mobile-first with white papers

For years, we’ve heard that everything should be mobile-first.

But I don’t believe this applies to long-form content like white papers.

I’m not a luddite. I have an iPhone and I read my email on it.

But when I find a white paper on my phone, I send the link to my desktop. That way, I can read it on a screen 14X as big.

Don’t you do that too?

Now consider the data in this table, drawn from a variety of sources.

We could look at tons more data, and argue about the best sources. But I think these four stats tell the story.


Use CaseMobileDesktopSource
To access Facebook82%18%Statista
To access websites62%38%Exploding Topics
To access LinkedIn57%43%TheB2BHouse
To view long-form content10%90%Contently, page 13

Let’s take it from the top

This table presents two sets of data points I find revealing.

Most people (82%) use Facebook on mobile only. Hardly anyone (1.5%) uses it on desktop only. Another 16.5% use it on both, so I included that with desktops.

That makes sense because Facebook is more about connecting with people than doing serious work.

LinkedIn is the preferred social media for most business people, so more tend to use it at work. And notice how mobile drops dramatically to 57%.

Now the next pair of data points.

Even though smartphones are dominated by apps, more people around the world visit websites from phones than desktops, better than 60:40.

By the way, desktops score higher in North American where more people own one.

But when it comes to viewing long-form content like white papers, desktops win by a mile.

A study from content platform Contently revealed that 90% of long-form content is viewed on desktops.

That sounds about right to me. How about you?

The best way to think about mobile vs desktop

Here’s how Broadband Search sums up the difference:

While mobile platforms prioritize accessibility and quick interactions, desktops provide a more robust interface that allows for deeper engagement.

In other words, think mobile for social media and apps. And think desktop for case studies and white papers.

That’s not being an out-of-touch dinosaur.

That’s reaching your prospects where and when they want to hear from you.

After all, a B2B executive trying to solve a serious problem is likely at their desk on their PC, not running around with their phone.

Going mobile-first? Sure, if you’re selling to consumers.

But for B2B white papers? I don’t recommend it.

What can writers do?

For sure, make your landing page work on mobile.

But don’t tie your designer up in knots trying to squish your white paper onto a tiny screen.

Optimize it for the 90% of your prospects who will view it on a PC or laptop.

 


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About Gordon Graham

Worked on 325 white papers for clients from Silicon Valley to Switzerland, on everything from choosing enterprise software to designing virtual worlds for kids, for clients from tiny startups to 3M, Google, and Verizon. Wrote White Papers for Dummies which earned 60+ 5-star ratings on Amazon. Won 16 awards from the Society for Technical Communication. Named AWAI 2019 Copywriter of the Year.

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