Quick tip: Use AI for tech support
Quick tip: Use AI for tech support
DO YOU EVER HAVE SOFTWARE HEADACHES?
Or some new gadget you’re trying to figure out?
I know I do.
But any writer working from a home office doesn’t have any IT team to call.
When we need tech support, we’re often stuck. We can try:
- Combing through online help for unhelpful answers
- Searching Google to see if anyone else has the same problem
- Watching 10-minute videos on YouTube that may not answer our question
- Waiting for tech support or online chat
All these can be time-consuming and frustrating. But here’s a new twist.
Next time you’re stuck with a tech problem, give AI a try. It’s awesome.
And so what if it’s wrong once in a while? So are the people answering tech support calls.
AI serves up good answers to tech questions
I recently asked ChatGPT for help with three different software issues.
All three times, the AI helped solve my problem quickly.
Here’s the first prompt I used:
You are a seasoned accounting expert with in-depth knowledge of Quickbooks Online. I’d like your help with a problem.
I am trying to enter an expense and I keep getting this error message:
Something’s not quite right. Unexpected problem: -1
I’m using Safari v17.1 on a recent iMac with 16 Gigs of RAM.
I already cleared my browser cache. What else can I try to solve this problem and get back to work?
ChatGT instantly came back with a well-structured list of seven things to try.
I tried the first suggestion: Refresh the page.
Who woulda thunk it? It worked?!
A few days later, I used AI to answer a question on Camtasia video software. It gave a good answer in five seconds.
And third, ChatGPT patiently guided me to set up a shared drive for confidential records—a problem that had stumped a GeekSquad technician on an all-day house call.
That’s three out of three problems solved in minutes.
So next time you need help with some tech problem, try AI. It’s awesome.
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